Customer Success Manager (Berlin)

Festanstellung, Vollzeit · Berlin

The role

As a customer success manager, you will manage a portfolio of customer accounts and their adoption and scale-up of MIRAI, a groundbreaking AI software with applications in industrial automation for manufacturing. You will work with customers to understand their use cases, support needs, product feedback and requests, as well as collaborate internally to develop strategic account plans for how to achieve and measure success. You’ll be responsible for standard business reviews with customer stakeholders, as well as building trust-based relationships with these customers. CSMs inherently work cross-functionally across most teams within Micropsi, including Sales, Product Management, Software Enginering, Automation Engineering, and Finance. Our early CSMs will also play a key role in building the customer success function, including metrics and business processes.

Responsibilities

Build customer relationships with industrial enterprises, and navigate their organizational charts
Develop and execute on strategic account plans, in collaboration with Sales, for enterprise manufacturing organizations
Secure renewals, and plan and execute on expansions
Act as voice of customer to Product and collaborate with Product to vet and prioritize feedback
Understand the product to direct customer questions and concerns, and support internal technical teams
Lead internal cross-functional coordination for customer accounts, including prioritizing requests with internal team’s bandwidth
Contribute to building and improving processes and metrics for the CS function

Minimum Requirements

B.S. in Engineering discipline or equivalent experience. MBA preferred
5+ years in enterprise customer success, management consulting, strategic account management, or other client-facing role in operations or technical industries
Experience on manufacturing shop floors, and an appreciation for the complexity and criticality of running production
Experience creating and leading executive-level presentations
Excellent verbal and written communication skills, and ability to adapt this across levels and roles in an organization from mechanics to engineering or plant managers
Data analysis skills e.g., Excel, particularly related to financials
Obsession with creating and tracking value for customers
Excitement to work in a growth stage start-up
Fluent in English and German, written and verbal

Nice-to-Haves

Experience with industrial automation, robotics, PLCs, and/or vision systems
Direct experience in manufacturing, preferably discrete manufacturing in automated environments
Understanding and experience with managerial finance, SaaS financials, or Revenue Operations

Benefits

Thirty days of paid vacation
Generous remote-work policy and flexible schedule
Public transportation subsidy
Personal development budget for training
Discount on your Urban Sports Club membership
Support with visa application processes and relocation
Company pension plan (optional)

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About us

Micropsi Industries is a robotics software company that brings artificial intelligence to robots. We make a product called MIRAI, a first-of-its-kind robot control system that, using machine learning, supplies industrial robots with the capacity to perceive their work environment and adapt to changing conditions. MIRAI can be used in manufacturing, lab automation, logistics, and other fields. Through MIRAI, Micropsi Industries enables automation where automation was previously not viable, making factories more productive, workspaces more ergonomic, and businesses more resilient.

Ours is a curious, friendly, no-nonsense team that relishes finding elegant solutions to tough problems, be they technical, mathematical, strategic, or design-related. We like to learn for the sake of learning. We put a premium on personal development.

Micropsi Industries comprises about 55 people, among them robotics engineers, software engineers, cognitive scientists, business developers, and designers. We are headquartered in Berlin, and we have an office in San Francisco. The company is backed by Metaplanet, Project A Ventures, Coparion, Vito Ventures, Merck Ventures, Vsquared Ventures, Ahren Innovation Capital, Amplifier, as well as a group of experienced business angels from Munich and Berlin. In 2022, Micropsi Industries received the Deep Tech Award for outstanding achievement.

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Wir freuen uns auf Sie!

Wir freuen uns über Ihr Interesse an der Micropsi Industries. Bitte füllen Sie das folgende kurze Formular aus. Sollten Sie Schwierigkeiten mit dem Upload Ihrer Daten haben, wende Sie sich gerne per Email an micropsi-industries-jobs@m.personio.de